PSC Creates New Office of Consumer Policy

Effective earlier this month, the New York State Public Service Commission ("PSC") created the Office of Consumer Policy and named Douglas Elfner to be its Acting Director.

According to the PSC, the Office of Consumer Policy will focus on consumer policy matters, including those issues raised in rate cases and proceedings, such as low income programs, service quality, Smart Grid, and other policy-related developments. It will also be responsible for outreach and education, metering, submetering, and consumer advocacy.

Outreach for the Lifeline discount telephone service will be under the new Office and Lifeline policy issues will be shared with the Office of Telecommunications.

Consumer complaints against utilities will continue to be handled through the PSC Office of Consumer Services.

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