PSC reviews NYSEG's service performance

New York State Electric & Gas missed residential customer service satisfaction targets last year, which will result in a lowering of earnings or revenue adjustment of $1.67 million, the state Public Service Commission said Wednesday.

The Public Service Department, the staff arm of the PSC, assessed electric service reliability and customer service performance by NYSEG and other utilities in New York.

Overall, the state's electric and gas utilities met or exceeded customer service performance standards in most cases. But some performance deficits occurred in four utility service territories, including NYSEG's, that will result in utility revenue or earnings adjustments.

The Public Service Department also recommended as part of its assessment on electric service reliability performance that NYSEG analyze its existing tree-trimming program, procedures and expenditures, and identify improvements that can help reduce the effect of tree contact interruptions on system reliability.

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